1. Site Publisher
TECH Menuiserie SAS
Registered office: 11 Avenue Paul Verlaine, 38100 Grenoble, France
RCS: 979 001 096 R.C.S. Grenoble
VAT Number: FR XX 979001096
Share capital: €10,000
Phone: +33 6 75 44 95 70
Email: contact@menuiserie-surmesure.fr
Publication Director: V. Mirica
Hosting
Infomaniak Network SA
Address: Rue Eugène-Marziano 25, 1227 Les Acacias, Geneva, Switzerland
Website: www.infomaniak.com
2. Terms of Sale
2.1 Purpose
These general terms of sale govern the contractual relationship between TECH Menuiserie SAS and any customer placing an order on the menuiserie-surmesure.fr website.
2.2 Products
TECH Menuiserie sells custom windows and doors in PVC, aluminum and wood-aluminum. Each product is manufactured according to specifications provided during configuration.
Photographs and visuals presented on the site are provided for illustrative purposes. Minor differences may exist with the delivered product.
2.3 Prices
- Prices shown are in euros (€) and include VAT at the current rate (20%)
- Delivery costs are indicated separately during the order process
- Prices may change at any time, but orders are invoiced at the price in effect at time of validation
2.4 Order and Payment
The order is validated after:
- Complete product configuration in our online configurator
- Validation of cart and delivery information
- Acceptance of these Terms of Sale
- Full payment or 30% deposit
Accepted payment methods: Credit card (Visa, Mastercard), bank transfer, 3x interest-free payment.
2.5 Manufacturing and Delivery Times
- Manufacturing time: 3 to 5 weeks depending on product and season
- Paris delivery: Free for orders over €1,000
- Île-de-France delivery: €79
- Metropolitan France delivery: On quote
2.6 Warranties
- Legal conformity warranty: 2 years
- Hidden defects warranty: as per French Civil Code
- Manufacturer warranty: 10 years on PVC and aluminum profiles
- Glazing warranty: 5 years
2.7 Installation
Installation by our certified RGE partners is optional (+€150/window). It includes:
- Removal of old joinery
- Installation of new window with sealing
- Disposal of old frames
- RGE certificate for energy renovation subsidies
3. Privacy Policy (GDPR)
3.1 Data Controller
TECH Menuiserie SAS, represented by its manager, is responsible for processing personal data collected on this site.
3.2 Data Collected
We collect the following data:
- Identification data: name, email, phone, address
- Order data: order history, configurations, preferences
- Navigation data: cookies, IP address, pages visited
- Payment data: processed directly by Stripe (PCI-DSS compliant)
3.3 Processing Purposes
- Order processing and tracking
- Customer relationship management
- Marketing communications (with consent)
- Service improvement
- Legal and accounting obligations
3.4 Legal Basis
- Contract execution: data necessary for order
- Consent: newsletter and marketing communications
- Legitimate interest: service improvement, statistics
- Legal obligation: invoicing, accounting
3.5 Data Retention
- Customer data: 3 years after last interaction
- Order data: 10 years (accounting obligations)
- Cookies: 13 months maximum
3.6 Your Rights
Under GDPR, you have the following rights:
- Right to access your data
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise these rights: rgpd@menuiserie-surmesure.fr
3.7 Data Transfers
Your data may be shared with:
- Our partner installers (for installations)
- Our host (Infomaniak, Switzerland - adequacy decision)
- Our payment provider (Stripe)
- Our delivery partners
5. Right of Withdrawal
5.1 Withdrawal Period
You have a 14-day period from receipt of products to exercise your right of withdrawal, without having to justify reasons or pay penalties.
5.2 Exception for Custom Products
Important: The right of withdrawal cannot be exercised for goods made to the consumer's specifications or clearly personalized.
Custom windows and doors ordered through our configurator fall into this category. No withdrawal is possible once production has started.
5.3 How to Exercise
If your order only includes standard products (accessories, handles), you can exercise your right of withdrawal:
- By mail: TECH Menuiserie, 11 Avenue Paul Verlaine, 38100 Grenoble
- By email: retractation@menuiserie-surmesure.fr
5.4 Refund
In case of valid withdrawal, refund will be made within 14 days of receiving returned products, using the same payment method used for the order.
6. Disputes and Mediation
6.1 Applicable Law
These Terms are governed by French law. Any dispute falls under the jurisdiction of French courts.
6.2 Mediation
In case of dispute, you may have free recourse to a consumer mediator:
6.3 Online Dispute Resolution
European online dispute resolution platform: https://ec.europa.eu/consumers/odr
Last updated: November 2025