Privacy Policy

1. Data Controller

TECH Menuiserie SAS, represented by its manager, is responsible for processing personal data collected on this site.

2. Data Collected

We collect the following data:

• Identification data: name, email, phone, address
• Order data: order history, configurations, preferences
• Navigation data: cookies, IP address, pages visited
• Payment data: processed directly by Stripe (PCI-DSS compliant)

3. Processing Purposes

• Order processing and tracking
• Customer relationship management
• Marketing communications (with consent)
• Service improvement
• Legal and accounting obligations

4. Legal Basis

• Contract execution: data necessary for order processing
• Consent: newsletter and marketing communications
• Legitimate interest: service improvement, statistics
• Legal obligation: invoicing, accounting

5. Data Retention

• Customer data: 3 years after last interaction
• Order data: 10 years (accounting obligations)
• Cookies: 13 months maximum

6. Your Rights

Under GDPR, you have the following rights:

• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise these rights: rgpd@menuiserie-surmesure.fr

Complaints to the CNIL (French Data Protection Authority): www.cnil.fr

7. Data Transfers

Your data may be shared with:

• Our partner installers (for installations)
• Our host (Infomaniak, Switzerland - adequacy decision)
• Our payment provider (Stripe)
• Our delivery partners